Top-Rated Rehab in Orange County
6,000+ Lives Changed | 4.8★ Google Rating
“Honoring 10 years of service to the community”
Top-Rated Rehab in Orange County
6,000+ Lives Changed | 4.8★ Google Rating
At California Prime Recovery, we uphold the highest standards of safety, ethics, and accountability through clear company policies. These policies guide every aspect of our addiction and mental health treatment, ensuring inclusive, transparent, and evidence-based care for all individuals. From accreditation requirements to client rights, our policies reflect our commitment to integrity and dignity in recovery.
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Have questions about our policies?
📞 Call us at 844-349-0077 or 📱 text 949-749-3026 — our team is available 24/7.
California Prime Recovery maintains a comprehensive set of company policies designed to promote transparency, regulatory compliance, patient rights, and operational accountability. The documents below outline our standards for quality assurance, privacy protection, non-discrimination, accessibility, billing practices, and ethical conduct across all mental health, addiction, and dual diagnosis services.
✔ 6,000+ Lives Transformed Since 2016
✔ 4.8★ Google Rating from 288+ Reviews
✔ Low Client-to-Staff Ratio for Personalized, Attentive Care
✔ Joint Commission Gold Seal of Approval
✔ Certified by the CA Dept. of Health Care Services (DHCS)
✔ A+ Rating from the Better Business Bureau (BBB)
✔ In-Network with Most PPO, HMO, and EPO Insurance Plans
✔ Same-Day Admissions Available – 24/7 Support
If you have questions about California Prime Recovery’s policies, client rights, or the complaint process, our team is available to provide clear, confidential guidance. We are committed to transparency, accountability, and ethical care at every stage of treatment.
Call 844-349-0077 to speak with a team member anytime, 24/7.
California Prime Recovery follows policies that ensure safety, inclusivity, and compliance across all treatment programs. These include gender inclusive care, HIPAA privacy standards, accreditation requirements, and patient rights protections.
Policies provide transparency and accountability. They guide staff behavior, protect client dignity, and ensure that all care follows evidence-based, ethical, and legally compliant standards.
Our programs meet Joint Commission accreditation standards and California Department of Health Care Services (DHCS) requirements. Policies are reviewed regularly and staff receive ongoing compliance training.
California Prime Recovery upholds all patient rights as defined by the California Department of Health Care Services (DHCS). Clients are informed of their rights during the intake process and may request a copy at any time.
Yes. Clients and families may report concerns directly to program leadership or through confidential reporting channels. All reports are reviewed promptly, with corrective action taken as needed to protect safety and dignity.
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Admissions Coordinators are available 24/7. Your call is 100% confidential and HIPAA-compliant. Call us today!
🔒 HIPAA • Same-Day Admissions
