Top-Rated Rehab in Orange County
6,000+ Lives Changed | 4.8★ Google Rating
“Honoring 10 years of service to the community”
Top-Rated Rehab in Orange County
6,000+ Lives Changed | 4.8★ Google Rating
California Prime Recovery is committed to protecting client rights and resolving concerns in a fair, timely, and respectful manner. Clients have the right to voice complaints or grievances without fear of retaliation and to receive a clear explanation of findings and resolutions.
📞 Have concerns or questions? Call 844-349-0077 — available 24/7.
This policy explains how clients may file complaints or grievances if they believe their rights have been violated during treatment and how California Prime Recovery reviews and resolves those concerns.
California Prime Recovery recognizes that concerns or disagreements may arise during the treatment process. We aim to address complaints promptly and professionally, ensuring transparency, accountability, and client advocacy at every stage.
Clients may submit a complaint verbally or in writing
A designated Client Rights Representative is available to assist with the process
Written complaints are encouraged and may be submitted with staff assistance if needed
Complaints should include:
Date, time, and location of the concern
Description of the issue
Individuals involved (if known)
Client name and signature (or authorized representative)
California Prime Recovery strictly prohibits retaliation of any kind. Filing a complaint or grievance will not affect access to care, services, advocacy support, or staff assistance.
Complaints are acknowledged in writing within three (3) working days
A review and investigation are completed within twenty-one (21) days
Clients receive a written summary of findings and proposed resolution
If unresolved, clients may request further review by executive leadership
All timelines and updates are communicated clearly throughout the process.
Clients have the right to file a grievance directly with the State of California if they believe their concern has not been adequately addressed.
Substance Use Disorder Compliance Division
P.O. Box 997413, MS 2600
Sacramento, CA 95899-7413
Attention: Complaint Coordinator
📞 Phone: (916) 322-2911
📞 TTY: (916) 445-1942
Grievances must be submitted by a current client and include a verifiable contact phone number.
At California Prime Recovery We believe that addressing concerns openly strengthens trust, safety, and quality of care. Client feedback plays an important role in maintaining ethical, responsive addiction and mental health treatment.
📞 Call 844-349-0077 if you need help understanding or starting the complaint process.
Author & Editor: Adam Tomlinson
Clinically Reviewed by: Charee Marquez, LMFT
Clinical Contributor: Karynne Witkin, M.A. I/O Psychology
Clients may file a complaint by speaking with staff or submitting a written concern. A designated Client Rights Representative is available to explain the process and assist with preparing a written complaint if needed.
No. California Prime Recovery has a strict non-retaliation policy. Filing a complaint will not impact your access to treatment, services, or support.
Complaints are acknowledged in writing within three working days. A review and proposed resolution are typically completed within twenty-one working days, with updates provided throughout the process.
Yes. A complaint may be filed by an authorized third party on behalf of a client, with proper documentation and consent.
Yes. Clients have the right to file a grievance with the California Department of Health Care Services if they believe their concern has not been adequately addressed internally.
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